Description:

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional and high-quality service and standards of workmanship.

Mascor is currently looking for a Service Manager who will manage service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labour sales, exercising disciplined expense control, attracting, and retaining outstanding talent and effectively engaging personnel.

RESPONSIBILTY:

1.  ESSENTIAL DUTIES:

a. Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.

b. Creates annual Service Department goals and budget, in alignment with the organisation's financial and operational objectives.

c. Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.

d. Takes the lead in sharing best practices and implementing common processes throughout the Service Department.

e. Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.

f. Involve with recruitment, hires, develops and retaining key talent.

g. Maintains all department tools, equipment and vehicles in good working order.

i. Maintain workshop discipline and organisation, ensuring cleanliness and safety of the working environment.

j. Communicate with the Branch/Sales Manager on a regular basis to review workshop performance and address any specific issues.

k.Co-ordinate with the Branch/Sales Manager over the training needs and experience of the workshop team.

l. Enhance faclitites

j. To ensure premises and equipment and other assets are controlled and used effectively.

k. Execute effective service marketing plans with Marketing Team to improve labour sales.

1. Customer service

a.Ensure customer satisfaction is at 100% and all queries are attended to timeously.

b.Ensure proper communication regarding jobs in progress

2. Profitability

a. Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls, and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.

b. To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.                                                                           

c.100 % achievement of labour productive efficiency                                               

d.85 % achievement of overall labour sales efficiency

e. Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.

f. Plan and allocate the technicians’ work based on their skill, expertise, and experience.

g. Monitor and boost warranty and service package sales.

h. To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.

Requirements:

REQUIREMENTS:

a.    Qualifications:

i.    Min: Grade 12

ii.    Ideal: Supervisory / Management Courses

b.    Experience:

i.    Minimum 5 years’ experience in Service Department operations

c.     Legal Requirements:

i.    Valid driver's license

2.    KEY COMPETENCIES

a.    Able to operate under pressure.

b.    Attention to detail.

c.     Good communication skills

d.    Problem-solving abilities.

e.    Willing to work in a team.

f.     Supervisory skills,

g.    Computer literacy,

h.    Time management skills

i.      Motivational abilities.

j.      Basic understanding of financial principles relative to Service Department operations.

k.    Ability to analyze and interpret internal reports.