Description:

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship. 
Mascor is currently looking for a Master Technician to ensure excellent service levels and high levels of diagnostics and technical skills on all Construction and Forestry equipment.

RESPONSIBILITIES:

Quality of work

- Knowledge of work & systems including diagnostics.

- Ordering correct parts first time round to complete job

- Loading and closing of quality DTAC's 100%

- Comebacks less than 3% of own total labour sales

- Productivity at 100% and efficiency 85%

- Charge to total percentage = 85%

- Carry out all DLM's and courses assigned timeously.

- Adhere to company SOP’s.

- Comply with Company minimum tool requirements.

- Efficient time management re travelling etc.

Administrative duties

- Completion of job cards within 24 hours

- Accurate completion of daily reports and technician diary.

Customer service

- Ensure customer satisfaction is at 100% and all queries are attended to timeously.

- Ensure proper communication regarding jobs in progress

Values and ethics

- Ensure professionalism and courteousness.

- Courteous to and supportive of customers

- Show high levels of energy, vitality, and enthusiasm for business and organisational objectives.

- Retain composure when under pressure or when opposed.

- Set high goals and standards of performance.

- Act on constructive feedback from others and adapt as a result.

- Stay up to date with the latest trends and developments in the industry

Requirements:

REQUIREMENTS

Education:

Grade 12 / N2 & Job related Trade certificate

Experience:

6 -8 Year’s experience in the role

Knowledge:

Must be able to work on sophisticated and intricate machinery and equipment

Must have experience on all aspects of construction equipment example: hydraulics, electrical and mechanical.

Skills:

- Able to operate under pressure.

- Attention to detail.

- Good communication skills

- Excellent practical skills

- Problem solving abilities.

- Willing to work in a team.

- Computer literacy,

- Time management skills

- Training abilities